FAQ
Everything You Need to Know About Our Jewelry
How long does shipping take?
We offer 10-day shipping on all jewelry orders. Your beautiful pieces will be carefully packaged and delivered within 10 business days of your order confirmation.
What materials do you use?
We are committed to using only the finest materials to create jewelry that not only looks beautiful but also stands the test of time. Every piece is crafted with attention to detail and a focus on quality, ensuring that you receive something truly special. Excellence begins with what we choose to work with — and we choose only the best.
Do you offer a warranty?
Yes! All our jewelry comes with a 1-year warranty against manufacturing defects. We also offer free cleaning and inspection services for the lifetime of your piece.
Can I return or exchange my jewelry?
We offer a 30-day return policy for unworn items in their original packaging. Custom and personalized pieces are final sale. Please contact us for exchange options.
How do I care for my jewelry?
Store pieces separately in soft pouches, avoid exposure to chemicals and moisture, and clean gently with a soft cloth. We provide detailed care instructions with every purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Additional Information
Do you ship internationally?
Yes, we ship worldwide! Shipping times and rates vary depending on the destination. Customs duties and taxes may apply for international orders and are the responsibility of the recipient.
Can I track my order?
Yes — once your order is shipped, you will receive a tracking number via email so you can follow your jewelry’s journey to your door.
What if my item arrives damaged?
We take great care in packaging our jewelry, but if your item arrives damaged, please contact us within 3 days of delivery. We’ll work quickly to resolve the issue.