Shipping policy

Shipping Policy – Neon Peak

Thank you for shopping with Neon Peak. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing
1.1 All orders are processed within 10 business days after payment confirmation.
1.2 Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs
2.1 We ship through trusted courier services. Available shipping options and costs will be displayed at checkout.
2.2 Shipping fees are calculated based on destination and selected shipping method.

3. Delivery Estimates
3.1 Delivery times vary depending on the destination and carrier. Estimated delivery times are displayed at checkout but are not guaranteed.
3.2 We will provide tracking information where available.

4. Responsibility
4.1 Once shipped, the risk of loss or damage passes to the customer.
4.2 Neon Peak is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

5. Incorrect Addresses
5.1 Customers must provide accurate shipping information at checkout.
5.2 Orders returned due to incorrect or incomplete addresses will require the customer to cover re-shipping fees.

This Shipping Policy is part of our Terms and Conditions.