Privacy policy

Privacy Policy – Neon Peak

At Neon Peak, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our Shopify store or purchase our products.

1. Information We Collect
1.1 Personal Information: When you make a purchase, we may collect personal details such as your name, billing address, shipping address, payment details, email address, and phone number.
1.2 Non-Personal Information: We may also collect information such as your IP address, browser type, device information, and usage data for analytics and site optimization.
1.3 Cookies: Our store uses cookies to enhance your browsing experience, personalize content, and analyze traffic. You may disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information
2.1 To process and fulfill your orders, including payment processing, shipping, and customer support.
2.2 To communicate with you about your order, inquiries, or promotions (with your consent).
2.3 To improve our store, services, and overall customer experience.
2.4 To comply with legal obligations and prevent fraudulent activities.

3. Sharing of Information
3.1 We do not sell or rent your personal information to third parties.
3.2 We may share information with trusted service providers (e.g., payment processors, shipping companies, IT providers) strictly for operational purposes.
3.3 We may disclose information if required by law or to protect our rights, safety, or property.

4. Data Security
4.1 We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure.
4.2 While we take appropriate measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the following rights under GDPR:
5.1 Right to Access: You may request access to the personal data we hold about you.
5.2 Right to Rectification: You may request corrections to inaccurate or incomplete data.
5.3 Right to Erasure: You may request deletion of your data, subject to legal obligations.
5.4 Right to Restrict Processing: You may request limitations on how we process your data.
5.5 Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
5.6 Right to Object: You may object to certain processing activities, such as direct marketing.

6. Data Retention
6.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Third-Party Services
7.1 Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and may store your data on secure servers. Please refer to Shopify’s Privacy Policy for more details.

8. Children’s Privacy
8.1 Our store is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Policy
9.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [support email]
Address: [business address]

This Privacy Policy is effective as of [date].