Return/refund policy

Return and Refund Policy – Neon Peak

We want you to be fully satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

1. Eligibility for Returns
1.1 Customers may request a return within 14 calendar days of receiving the order.
1.2 Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
1.3 Earrings and customized/personalized items are non-returnable for hygiene and customization reasons.

2. Return Process
2.1 To initiate a return, please contact us. Unauthorized returns will not be accepted.
2.2 The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds
3.1 Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned product.
3.2 Shipping costs are non-refundable unless the return is due to our error or a defective item.

4. Exchanges
4.1 We offer exchanges for items of equal or greater value (with the difference to be paid by the customer), subject to availability.

5. Defective or Wrong Items
5.1 If you receive a defective or incorrect item, please contact us immediately. We will cover all return shipping costs and provide a replacement or refund.

This Return and Refund Policy forms part of our Terms and Conditions.